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Disabling cloud sync on your authenticator app
Cloud sync allows verification codes from apps like Google or Microsoft Authenticator to be accessible on multiple devices if you're logged into your third-party account. However, this poses a risk if your account is compromised. For added security, we recommend disabling cloud sync. Understanding cloud sync and its potential risks Authenticators (such as Google Authenticator) often have a cloud sync feature.Published on May 12, 2023Updated on Apr 24, 20264,790TradingView Subscription Codes – Terms and Conditions
Code Forfeiture: If any cancellation, change, or similar issue arises with a TradingView subscription after a code has been applied, no code refund or replacement will be given by OKX, and users cannot claim any acquired rights to reuse the code.2.17.Published on Jul 23, 2025Updated on Nov 17, 2025I haven't received the verification code
Why am I not receiving the SMS authentication code? We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on Aug 16, 2023Updated on May 20, 202633,111I haven't received the SMS code
We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on Aug 16, 2023Updated on Feb 9, 202627How do I secure my MPC wallet?
An MPC wallet is a type of cryptocurrency wallet that uses three secret codes called private key shares to secure your assets.Published on Aug 22, 2023Updated on Nov 17, 2025433How do I use Merchant Coupon Code?
To redeem your coupon, follow these simple steps: Go to My Rewards > Coupons menu Select your coupon to view: The merchant coupon code Instructions for how and where to use it Terms and conditions specific to the offer Redeem: For online use: Copy and paste the code at checkout For in-store use: Show the code to the merchant staff Complete redemption as instructed by the merchantWhat are the important things to remember for Merchant Coupon Codes?Published on May 19, 2025Updated on Mar 24, 202620How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
If you encounter issues while backing up your wallet, please check the following: Not logged in to your cloud account: Make sure you're signed in to the same cloud account (iCloud, Google Drive, or Huawei Cloud) that you intend to use for the backup. Incorrect backup password: Double-check the password you set for the cloud backup. The backup password must be at least 6 characters long and doesn't have any special format requirements.Published on Jan 12, 2023Updated on Mar 2, 20269,667What are decentralized applications (DApps)?
Here are some quick facts about DApps: Some of the scripts of code that power a DApp are deployed on a blockchain network such as Ethereum and are open-source. Unlike user data of traditional AWS-based applications, records of DApp users are kept on a public, decentralized ledger and are immutable. Users can interact with the distributed codes of DApps to create or modify their data, and the changes will have to be confirmed by the participating nodes in the corresponding blockchain networks.Published on Nov 3, 2022Updated on Mar 6, 202630How do I manage my wallet? (app)
Scan the QR code to download OKX app Once you download the OKX Wallet app, select Create wallet to create a new wallet or select Import wallet to import your existing walletSelect Create wallet Select Create wallet, You can decide to enable Face ID to access your wallet, select Enable now or Maybe later Set Wallet password to protect your privacy and select Confirm to complete creating your wallet You can select either Cloud Backup to backup your wallet to cloud or Manual backup to manually backPublished on Aug 22, 2023Updated on May 9, 20262,035How do I use a physical security key to protect my account?
To set it up: Go to Profile & Settings on okx.com Navigate to the Authenticator App binding page and copy the key provided Use your hardware device to store the key and generate verification codes This method provides enhanced security for actions that require one-time password input.Where can I use the physical security key?Published on Jan 10, 2025Updated on Feb 12, 202619,145How do I link an authenticator app?
Once your authenticator app is ready, select I've downloaded one to continue Use your authenticator app to scan the QR code, or manually enter the setup code in the authenticator app Note: As different applications may have different interfaces or settings, you may follow the instructions in your authenticator app Once you've added your OKX account to the authenticator app, select Continue Verify new authenticator app by obtaining the 6-digit verification code from your app and Confirm to completePublished on Aug 29, 2023Updated on Apr 16, 202616,357How can I enhance my OKX app security?
Scan the QR code securely: use your phone’s browser to scan the QR code displayed on the official website. Note: avoid scanning with social/communication apps, as third-party tools may alter links. Learn how to download the official OKX App here: How do I register an account on OKX?Scenario 2: My device is infected with MalwareWhat are the signs of device infection? Your phone overheats suddenly and experiences rapid battery drain.Published on May 14, 2026Updated on May 20, 2026How do I authorize a new device when I log in?
To back up your wallet, go to Menu on the app > Backups > Select the wallet you wish to backup > Cloud backup/Seed phrase Switch your network environment (for example, use 4G/5G instead of Wi-Fi). If the above steps do not resolve the issue, please use the email linked to your account to send photos of the front and back of your ID to our customer support and we will assist you. For more details on facial recognition failures, please refer to What should I do if facial recognition fails?Published on Aug 31, 2023Updated on May 15, 202613,925What is AA Smart Account?
Supported import methods include: Keyless wallet recovery Cloud backup restore (iCloud, Google Drive, or Huawei Cloud) Seed phrase Private keyStep 2: How your AA Smart Account is retrievedCase 1: Keyless wallet or private key wallet If your AA Smart Account was created under a keyless wallet or a private key wallet, it will be automatically retrieved after the wallet is imported, as long as the AA Smart Account has a balance.Case 2: Seed phrase wallet If your AA Smart Account was created under aPublished on Sep 4, 2023Updated on May 6, 20266,103Security audit report collection
Certik OKX Wallet front-end, mobile (iOS/Android) and SDK components audit report - 2024.05.23 The front-end, mobile (iOS/Android) and SDK components of OKX Wallet have passed the security audit by CertiK: A portion of Mobile App Source Code which contains both the iOS and Android components responsible for wallet creation/import, password management and data backup to cloud platforms.Published on Nov 11, 2022Updated on Jan 27, 20267,086