FAQ

Deposit and withdrawal

What should I do if my withdrawal isn't successful?
Published on 17 Oct 2024Updated on 8 Sept 2025202
How do I make a withdrawal? (app)
Published on 22 Aug 2023Updated on 1 Jan 20265,424
Why hasn't my deposit been credited?
Published on 1 Sept 2023Updated on 31 Dec 202513,399
Why hasn't my withdrawal arrived in the account?
Published on 22 Aug 2023Updated on 5 Dec 202519,981
Do I need to pay fees for deposit and withdrawal?
Published on 1 Jun 2023Updated on 23 Dec 20255,464
What should I do if I accidentally deposit crypto that OKX doesn't support?
Published on 26 Sept 2023Updated on 31 Dec 20251,743
Crypto available for withdrawal FAQ
Published on 25 Jan 2024Updated on 31 Dec 20253,648
What should I do if I forget to fill in tag/memo?
Published on 15 Oct 2024Updated on 16 Dec 2025104
What should I do if I deposit to the wrong address?
Published on 15 Oct 2024Updated on 3 Sept 2025214
How do I enable allowlist? (web)
Published on 14 Aug 2023Updated on 12 Nov 2025401
How do I check the status of my returned withdrawal?
Published on 30 Oct 2023Updated on 17 Nov 2025270
How do I check the number of block confirmations? (app)
Published on 22 Aug 2023Updated on 21 Nov 2025527
How do I enable allowlist? (app)
Published on 14 Aug 2023Updated on 21 Nov 20251,847
How do I check the number of block confirmations? (web)
Published on 22 Aug 2023Updated on 17 Nov 2025128
What could be the reasons your transaction isn't visible?
Published on 17 Oct 2024Updated on 3 Sept 20251,412

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