FAQ
Account management and security
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 8 Sept 202512,872
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 8 Sept 202511,378
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 8 Sept 20254,235
- How do I download my account statements?Published on 6 Nov 2024Updated on 8 Sept 202541
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 8 Sept 2025379
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 8 Sept 2025357
- How do I change my login password?Published on 22 Aug 2023Updated on 8 Sept 202518,403
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 8 Sept 2025332
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 8 Sept 202528,460
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 16 Sept 20255,463
- Passkey FAQPublished on 19 Mar 2025Updated on 18 Sept 202575
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 8 Sept 2025294
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 8 Sept 202522,102
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 8 Sept 20251,472
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 8 Sept 2025442
Showing 16-30 of 38 articles