- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Oct 15, 202513
- How do I change my email?Published on Sep 6, 2023Updated on Nov 17, 20253,922
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Dec 3, 2025164
- How do I check the status of my institutional verification?Published on Oct 10, 2024Updated on Oct 8, 202531
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Jan 15, 2026454
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Nov 17, 20251,217
- What's KYC: What to expect and why it matters?Published on Jun 24, 2025Updated on Jan 9, 202643
- Know Your Business (KYB) FAQPublished on Jan 29, 2025Updated on Sep 27, 202528
- Which types of institutions are supported by OKX?Published on Jan 29, 2025Updated on Sep 27, 202535
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Jan 15, 20267
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Nov 6, 20259
- Passkey FAQPublished on Mar 19, 2025Updated on Dec 23, 2025106
- How long does it take to complete my identity verification?Published on Sep 5, 2023Updated on Nov 17, 20256,554
- What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?Published on Jul 2, 2025Updated on Nov 17, 2025164
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Nov 17, 2025577