FAQ

Top questions

How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Sep 8, 202511,721
How to fix passkey error 50162 on Android devices
Published on Dec 8, 2025Updated on Dec 25, 2025141
Why can't I join or claim rewards from a campaign?
Published on Jun 10, 2025Updated on Dec 2, 202512,941
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Sep 8, 202515,328
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Dec 5, 202519,942
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on Sep 8, 202515,025
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Nov 17, 20255,863
How do I make a deposit? (web)
Published on Aug 13, 2023Updated on Oct 20, 20256,959
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Sep 8, 202522,953
How can I protect myself from scammers?
Published on Aug 21, 2023Updated on Dec 2, 202511,772
How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Published on Dec 12, 2024Updated on Oct 15, 202573
How do I add OKX widget on my phone?
Published on Aug 15, 2023Updated on Oct 9, 20255,570

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